Privacy Notice (Australia)
This is the privacy policy of KKR Australia Pty Limited ABN 56 126 516 336 (“KKR Australia”) and KKR Capstone Australia Pty Limited ABN 27 148 853 678 (“Capstone Australia”). References in this privacy policy to “we” or “us” are references to KKR Australia or Capstone Australia, as applicable. Protecting your privacy is important to us. This policy explains how we manage personal information within our organisation.
Kinds of personal information we collect
The kinds of personal information that we collect and hold about you may include:
- identifying information, such as your name and date of birth;
- contact information, such as your postal address, email address and telephone number;
- financial information, such as credit card, bank account or other payment details;
- information relating to your employment or occupation;
- tax file numbers and information relating to your tax status;
- information required to consider your job application;
- information about how you use the services we provide, including the type of investor you are (e.g. individual, analyst, broker);
- records of our communications with you, including any messages you send us;
- device information, server log information, IP address, and location information; and
- information we are required to collect by law, regulation, legal proceedings or internal policies.
Without this information we may not be able to provide you with our products or services or respond to queries or requests that you submit to us.
How we collect personal information
We collect personal information about you in the following ways:
- when you use our services;
- when conducting background, KYC and other checks;
- when you submit or respond to a query from us or contact us;
- by tracking your use of our websites and mobile applications;
- from public sources;
- from third parties who are entitled to disclose that information to us;
- when you visit our offices; and
- when you apply for a job with us.
Where we collect personal information from you, we will generally do so directly ourselves. However, in some cases, we may collect personal information from a third party, such as through your representatives or contractors who provide services to us.
Purposes for which we use personal information
We use personal information that we collect about you for the following purposes:
- to verify your identity when you are dealing with us;
- to conduct our business and provide our services;
- to conduct recruitment;
- to answer your queries and requests;
- to comply with our legal and regulatory obligations;
- to undertake internal research;
- to manage and resolve any legal or commercial complaints or issues;
- to keep you informed about our activities, including by sending out newsletters; and
- any other purpose permitted by law.
We may from time to time use your personal information in order to send you marketing materials about products or services that we think you may be interested in. You can opt-out of receiving marketing communications from us by contacting us or following the “unsubscribe” link in the communication.
We may also use and disclose your information for other purposes as authorised by you, or in accordance with your requests or instructions.
People to whom we disclose personal information
We may share personal information about you with:
- related entities within our corporate group;
- your representatives, advisers and others you have authorised to interact with us on your behalf;
- vendors, broker-dealers, advisors and others who provide services to us or on our behalf;
- professional services organisations, such as auditors and law firms;
- prospective lenders to or creditors of a fund or portfolio company in which we have or are considering investing;
- payment systems operators and financial institutions;
- our portfolio companies;
- third parties which require the information as part of possible sale or restructure of our business; and
- government entities, including regulatory agencies and law enforcement.
In some cases, the people to whom we disclose your personal information may be located overseas and may be subject to different privacy regimes. The countries in which these people are located include countries where we or our affiliates have an office from time to time. Please refer to https://www.kkrvip.net/our-firm/locations for a current list of such locations.
Cookies
We use cookies to monitor and observe your use of our websites, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of our websites based on your preferences and past activities on those websites). "Cookies" are small text files created and stored on your hard drive by your internet browser software, in order to hold relevant information about the web page you are currently viewing. Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser’s help menu to find out how to do this. While you will still be able to browse our websites with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly.
Storage and security of personal information
We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date.
We store personal information for as long as it is needed for the purpose for which it was collected or as required by law. We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats.
Access and correction
If you want to access any of the personal information that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact us using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
Complaints
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about how we are managing your personal information or think we may have breached the Australian Privacy Principles, or any other relevant obligation, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with the matter within a reasonable time, and will keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns. You are also entitled to make a complaint to the Office of the Australian Information Commissioner ( OAIC ). Contact details can be found at the OAIC’s website: www.oaic.gov.au
Changes to this policy
We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website or otherwise provided by us upon request.
Contact details
You may contact us via email on dataprivacyofficer@kkr.com for further information from us on privacy matters.